Fw: Great Opening for the position of Junior Business Analyst at PA

[Patrick Bailey]

Alums and those about to graduate:


If interested, directly contact Puneet.

________________________________
From: Puneet Gupta <puneet at ramyinfotech.com>
Sent: Friday, October 13, 2017 3:34 PM
To: Patrick Bailey
Subject: Great Opening for the position of Junior Business Analyst at PA


I have an urgent requirement with one of my clients, details given below. If you find your self suitable for the position, please send me your latest updated resume along with contact details. Please include your employer details as well.


Job Title       Junior Business Analyst
Project Location        Harrisburg, PA
Duration        6 months /Contract

Skills Required and Job Description:

Phone /Skype
2 yrs. prior help desk experience is mandatory
Must be on $30/hr on W2

Description:

  *   Client requires the services of an experienced Analyst with the primary responsibility to provide Tier 1 Service Desk support for treatment providers using a recently implemented data system.
  *   The candidate will serve as the first point of contact to answer phone calls and emails to log in the IT Service Management Tool and provide Tier 1 troubleshooting.
  *   The candidate will work with non-technical staff at DDAP and technical staff at a 3rd party vendor to escalate and resolve incidents at Tier 2 and Tier 3.
  *   The candidate will assist in testing, requirements gathering, and data analysis as time permits.

The candidates must have the following requirements (PRIMARY):

  *   Serves as primary contact for tier 1 support of Data System used by treatment providers throughout the Commonwealth (Password resets, user access, usability and general system troubleshooting)
  *   Strong communication skills; both written and spoken.
  *   Experience with Service Now or other relevant IT Service Management toolset
  *   ITIL v3 Foundations Certification Preferred Additional requirements may include (as time permits):
  *   Assist in User Acceptance Testing (UAT) including test case creation, execution and defect management
  *   Monitor and analyze provider data entry to identify potential data issues using excel and application screens
  *   Works with users to ensure that solutions meet business requirements
  *   Complete assigned tasks as required to assist in the implementation, design, training or support of PA WITS .

Amount of Experience

  *   Experience using formal requirements gathering methodologies�Highly desired�4�Years�
  *   4 year college degree or equivalent.�Nice to have� � �
  *   Experience developing business, functional, and non-functional requirements�Highly desired�4�Years�
  *   Experience developing Requirements Traceability Matrix�Not Required�4�Years�
  *   Worked on a help desk�Required�2�Years�
  *   Experience with Service Now or other relevant IT Service Management toolset�Nice to have� � �
  *   ITIL v3 Foundations Certification Preferred�Nice to have� � �
  *   Strong communication skills; both written and spoken.�Required� �

�

�


Note: Please note this position is through a Preferred Vendor

Regards,
Puneet Gupta
(Technical Resource Specialist)

RAMY Infotech Inc.
.........consulting redefined
5201 Great America Parkway Suite 320, Santa Clara
Phone : 408-317-0856 x 131
Direct : 408-628-1583
Fax : 408-273-6834
Email : puneet at ramyinfotech.com<mailto:puneet at ramyinfotech.com>
URL : www.ramyinfotech.com
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