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<p class="MsoNormal"><span style="font-size:11.0pt">(Please note: This position can be applied towards an internship for an Information Systems Major)
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt">Christian Reformed Church in North America</span></b><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Technology Services<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><u><span style="font-size:11.0pt">POSITION DESCRIPTION</span></u></b><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt">Job Title :
</span></b><span style="font-size:11.0pt">Infrastructure Team Assistant<b> <o:p></o:p></b></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt">Department :
</span></b><span style="font-size:11.0pt">Technology Services<b> <o:p></o:p></b></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt">Reports To :
</span></b><span style="font-size:11.0pt">Infrastructure Team Manager<b> <o:p></o:p></b></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt">FLSA Status :
</span></b><span style="font-size:11.0pt">Part time, non-exempt<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt">Salary Level
</span></b><span style="font-size:11.0pt">: V (Technical)<b><o:p></o:p></b></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"> <o:p>
</o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt">PURPOSE:</span></b><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Provide end-user assistance as needed. Assist the Infrastructure Team by working on projects in a wide range of technical and non-technical tasks related to the Technology Services department which serves
both the Christian Reformed Church in NA (CRCNA) and the Reformed Church of America (RCA).
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt">ESSENTIAL DUTIES AND RESPONSIBILITIES</span></b><span style="font-size:11.0pt"> include the following.<o:p></o:p></span></p>
<p class="MsoListBullet2" style="mso-list:l1 level1 lfo1"><![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt">Complete the project tasks assigned by the Infrastructure Team Manager. These projects will include a variety of tasks similar to the following:<o:p></o:p></span></p>
<p class="MsoListBullet2" style="margin-left:.75in;mso-list:l1 level2 lfo1"><![if !supportLists]><span style="font-size:11.0pt;font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt">Perform hands-on fixes at the desktop level.<o:p></o:p></span></p>
<p class="MsoListBullet2" style="margin-left:.75in;mso-list:l1 level2 lfo1"><![if !supportLists]><span style="font-size:11.0pt;font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt">Assist with preventative maintenance, including checking and cleaning of workstations.<o:p></o:p></span></p>
<p class="MsoListBullet2" style="margin-left:.75in;mso-list:l1 level2 lfo1"><![if !supportLists]><span style="font-size:11.0pt;font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt">Assist with infrastructure documentation and maintenance.<o:p></o:p></span></p>
<p class="MsoListBullet2" style="margin-left:.75in;mso-list:l1 level2 lfo1"><![if !supportLists]><span style="font-size:11.0pt;font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt">Process incoming equipment.
<o:p></o:p></span></p>
<p class="MsoListBullet2" style="margin-left:.75in;mso-list:l1 level2 lfo1"><![if !supportLists]><span style="font-size:11.0pt;font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt">Configure equipment based on standards.<o:p></o:p></span></p>
<p class="MsoListBullet2" style="margin-left:.75in;mso-list:l1 level2 lfo1"><![if !supportLists]><span style="font-size:11.0pt;font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt">Organize equipment and licenses.<o:p></o:p></span></p>
<p class="MsoListBullet2" style="margin-left:.75in;mso-list:l1 level2 lfo1"><![if !supportLists]><span style="font-size:11.0pt;font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt">Troubleshoot end-user technology issues.<o:p></o:p></span></p>
<p class="MsoListBullet2" style="mso-list:l1 level1 lfo1"><![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt">Record, track, and document the tasks via a ticketing system. This may include things such as documenting the time spent on the project, the problem-solving process, including successful and unsuccessful
actions taken, and the resolution.<o:p></o:p></span></p>
<p class="MsoListBullet2" style="mso-list:l1 level1 lfo1"><![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt">Use the Internet, the Technology Services department knowledge bases, and other resources to aid in problem resolution.<o:p></o:p></span></p>
<p class="MsoListBullet2" style="mso-list:l1 level1 lfo1"><![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt">Perform standard network administrative tasks following the department’s standard practices.<o:p></o:p></span></p>
<p class="MsoListBullet2" style="mso-list:l3 level1 lfo2"><![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt">Collaborate with other Technology Services staff as needed.<o:p></o:p></span></p>
<p class="MsoListBullet2" style="mso-list:l3 level1 lfo2"><![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt">Assist Infrastructure Team Manager as requested.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt">SUPERVISORY RESPONSIBILITIES
</span></b><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">None.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal" style="page-break-after:avoid"><b><span style="font-size:11.0pt">QUALIFICATIONS</span></b><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">The requirements listed below are representative of the knowledge, skill and/or ability required.<o:p></o:p></span></p>
<p class="MsoListBullet2" style="mso-list:l4 level1 lfo3"><![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt">Knowledge of basic computer hardware.<o:p></o:p></span></p>
<p class="MsoListBullet2" style="mso-list:l4 level1 lfo3"><![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt">Ability to conduct research into PC issues and products as requested.<o:p></o:p></span></p>
<p class="MsoListBullet2" style="mso-list:l4 level1 lfo3"><![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt">Self motivated and directed, with the ability to effectively prioritize and execute tasks based on direction given by the Network Team Manager.<o:p></o:p></span></p>
<p class="MsoPlainText" style="margin-left:.25in;text-indent:-.25in;mso-list:l4 level1 lfo3">
<![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Times New Roman","serif"">Ability to read and understand technical manuals, procedural documentation and OEM guides.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.25in;text-align:justify;text-indent:-.25in;mso-list:l4 level1 lfo3;layout-grid-mode:char">
<![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt">Respect for the Christian character of the work and workers within CRCNA and the RCA.<o:p></o:p></span></p>
<p class="MsoNormal" style="page-break-after:avoid"><b><span style="font-size:11.0pt"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="page-break-after:avoid"><b><span style="font-size:11.0pt">EDUCATION AND EXPERIENCE</span></b><span style="font-size:11.0pt"><o:p></o:p></span></p>
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</span></span></span><![endif]><span style="font-size:11.0pt">Some course work toward a degree in information technology is desirable.<o:p></o:p></span></p>
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</span></span></span><![endif]><span style="font-size:11.0pt">Customer service experience is desirable.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal" style="page-break-after:avoid"><b><span style="font-size:11.0pt">PHYSICAL DEMANDS</span></b><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.<o:p></o:p></span></p>
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</span></span></span><![endif]><span style="font-size:11.0pt">The tasks assigned to this position require that the person filling the position be able to lift at least 40 pounds from floor to shoulder height, crawl under desks, and climb a 10 foot ladder to
work at that height when necessary.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.25in;text-align:justify;text-indent:-.25in;mso-list:l2 level1 lfo4;layout-grid-mode:char">
<![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt">This position also requires that the person be able to see well enough to distinguish wiring schemes based on color-coding and flickering lights of various colors. They must also have the ability
to see well enough to read LCD displays as well as color monitors.<o:p></o:p></span></p>
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</span></span></span><![endif]><span style="font-size:11.0pt">Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal" style="page-break-after:avoid"><b><span style="font-size:11.0pt">WORK ENVIRONMENT</span></b><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt">Majority of work takes place in the Christian Reformed Church offices 1700 28<sup>th</sup> St SE, Grand Rapids, Michigan) and at the Reformed Church of America’s Michigan Regional Center 4500 60<sup>th</sup>
St SE, Grand Rapids, Michigan). <o:p></o:p></span></p>
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</span></span></span><![endif]><span style="font-size:11.0pt">Occasionally visits to other sites may be required.
<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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