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<p class="MsoNormal"><span style="color:#1F497D">BDO<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Desktop Support Intern (Part-Time)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">The Desktop Support Intern role is responsible for delivering quality customer service to Firm customers, Partners and professionals by providing a dedicated call center service for requests and incidents by
phone, ticketing and messaging systems. Assesses nature of customer’s problem or request; provides basic troubleshooting; reviews technical documentation and knowledge base for documented solutions; and either resolves the issue or escalates to next level
in the support chain. Operates under close supervision and reports to the Service Desk Desktop Support Senior Manager. An alternative work schedule is required. In this role, the Desktop Support Intern role is charged with participation in the Incident Management
process and is required to maintain basic level knowledge of current systems and hardware to ensure correct and consistent application of firm-wide policies and procedures.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Qualifications:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Education: <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">- High school diploma/GED required
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">- Enrolled in an Associates, Bachelors or Masters program in Computer Science or other relevant field of study required
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Experience: <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">- Technical Support or Customer Service Industry experience preferred
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">License/Certifications: <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">- Microsoft Certified Professional preferred. (MCP)
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">- Microsoft Certified Desktop Support Technician preferred. (MCDST)
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">- Evidence of completion of course for Microsoft Office 2007 or greater– preferred
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">- Microsoft Certified IT Professional preferred. (MCITP)
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">- Laptop/Desktop hardware technician certification preferred
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Software: <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Experience with the following software packages is preferred:
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">• Microsoft Windows 7 or current Operating System
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">• Microsoft Office Suite 2007 or higher, Microsoft Groove, Microsoft Outlook 2007 or higher
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">• Adobe Acrobat Standard <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">• Cisco VPN <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">• Wireless Software <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Other Knowledge, Skills & Abilities:
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">- Excellent interpersonal and customer relationship skills
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">- Strong problem-solving and technical troubleshooting skills
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">- Ability to learn quickly in an ever-changing environment
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">- Capable of working well under pressure while dealing with unexpected problems in a professional manner
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">- Strong oral and written communication skills, including the ability to communicate and interact with all levels of employees and management.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">- Capable of successfully multi-tasking while working independently or within a group environment
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">- Capacity to effectively instruct end users in the use of equipment and/or software by providing advice regarding policies and procedures<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Approximate Hours Per Week: 15-20<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">How to Apply: Please visit our website at www.bdo.com
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Careers > Current Students > Apply Online > Type 4192 into the keyword search box.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Or use the below Link <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">https://sjobs.brassring.com/tgwebhost/jobdetails.aspx?jobId=100232&PartnerId=25776&SiteId=5175&type=mail&JobReqLang=1&recordstart=1&JobSiteId=5175&JobSiteInfo=100232_5175&gqid=0<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"Lucida Handwriting"">Laurie Lemmen</span><br>
Internship & Job Fair Coordinator<br>
Calvin College, Career Development<br>
<a href="mailto:laurie@calvin.edu">laurie@calvin.edu</a><br>
<a href="http://www.calvin.edu/career">www.calvin.edu/career</a><br>
(616) 526-8744<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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