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<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:14.0pt">Grand Rapids Public Library<o:p></o:p></span></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:14.0pt">Job Description</span></b><b><span style="font-family:"Arial","sans-serif""><o:p></o:p></span></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-family:"Arial","sans-serif""><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Arial","sans-serif"">Job Title:
</span></b><span style="font-family:"Arial","sans-serif"">Library Network Support Technician-Part Time – Temporary position<b><o:p></o:p></b></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial","sans-serif"">Location:
</span></b><span style="font-family:"Arial","sans-serif"">Grand Rapids Public Library – Main Branch<b><o:p></o:p></b></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial","sans-serif"">Status: </span>
</b><span style="font-family:"Arial","sans-serif"">Non-exempt <b> <o:p></o:p></b></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial","sans-serif"">Code No: </span>
</b><span style="font-family:"Arial","sans-serif"">968<b><o:p></o:p></b></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial","sans-serif"">Range No:
</span></b><span style="font-family:"Arial","sans-serif"">11PT<b><o:p></o:p></b></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial","sans-serif"">EEOC Code:
</span></b><span style="font-family:"Arial","sans-serif"">T<b><o:p></o:p></b></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial","sans-serif"">Wage Range:
</span></b><span style="font-family:"Arial","sans-serif"">$16.00 per hour<b><o:p></o:p></b></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial","sans-serif"">Hours: </span>
</b><span style="font-family:"Arial","sans-serif"">20 hours per week (weekend and evening hours will be required)<b><o:p></o:p></b></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial","sans-serif"">Supervisor:
</span></b><span style="font-family:"Arial","sans-serif""> Information Systems Manager<b><o:p></o:p></b></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial","sans-serif""><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Arial","sans-serif"">Job Summary:</span></b><span style="font-family:"Arial","sans-serif""><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif""></span><span style="font-family:"Arial","sans-serif"">This is technical computer systems work in support of a multi site network. Work includes providing backup support for the Information
Systems (IS) Manager and IS Assistant Manager. This would include the installation of new systems, installation and replacement of system components, in networked PCs and peripherals, maintaining inventory of equipment and supplies. Work is performed in
keeping with high technical standards, library system's policy and procedures manual. The work is performed under direction from the Information Systems Manager and the IS Assistant Manager.<b><o:p></o:p></b></span></p>
<p class="MsoNormal" style="margin-left:.5in"><b><span style="font-family:"Arial","sans-serif""><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Arial","sans-serif"">Duties and Responsibilities:</span></b><span style="font-family:"Arial","sans-serif""><o:p></o:p></span></p>
<ol style="margin-top:0in" start="1" type="1">
<li class="MsoNormal" style="mso-list:l2 level1 lfo2"><span style="font-family:"Arial","sans-serif"">Assist IS Manager and IS Assistant Manager with the operation of the network systems.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l2 level1 lfo2"><span style="font-family:"Arial","sans-serif"">Maintain PC hardware and software.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l2 level1 lfo2"><span style="font-family:"Arial","sans-serif"">Write minor programs for Internet/Intranet applications.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l2 level1 lfo2"><span style="font-family:"Arial","sans-serif"">Provide end-user hardware and software support.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l2 level1 lfo2"><span style="font-family:"Arial","sans-serif"">Assist with the installation of networked and stand alone workstations.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l2 level1 lfo2"><span style="font-family:"Arial","sans-serif"">Install components in systems as may be required.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l2 level1 lfo2"><span style="font-family:"Arial","sans-serif"">Swap out defective hardware components including monitors, keyboards printers, etc.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l2 level1 lfo2"><span style="font-family:"Arial","sans-serif"">Research and/or download updated drivers (eg. video, printer).<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l2 level1 lfo2"><span style="font-family:"Arial","sans-serif"">Maintain a tracking system for invoices and components as may be required.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l2 level1 lfo2"><span style="font-family:"Arial","sans-serif"">Assist with the installation of new software upgrades.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l2 level1 lfo2"><span style="font-family:"Arial","sans-serif"">Assist with the evaluation of hardware and software components for purchasing.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l2 level1 lfo2"><span style="font-family:"Arial","sans-serif"">Other duties and responsibilities as assigned.<o:p></o:p></span></li></ol>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial","sans-serif"">Knowledge, Skills, and Abilities:
</span></b><span style="font-family:"Arial","sans-serif""><o:p></o:p></span></p>
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<li class="MsoNormal" style="mso-list:l1 level1 lfo1"><span style="font-family:"Arial","sans-serif"">Provide help desk support via email, phone, and/or in person.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l1 level1 lfo1"><span style="font-family:"Arial","sans-serif"">Ability to install system hardware, software, and related equipment.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l1 level1 lfo1"><span style="font-family:"Arial","sans-serif"">Ability to communicate effectively with team and other staff members.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l1 level1 lfo1"><span style="font-family:"Arial","sans-serif"">Basic understanding of TCP/IP.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l1 level1 lfo1"><span style="font-family:"Arial","sans-serif"">Ability to work with Windows, Linux/Unix, and related software.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l1 level1 lfo1"><span style="font-family:"Arial","sans-serif"">Ability to work with tools and equipment used to install, troubleshoot, and repair computer equipment.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l1 level1 lfo1"><span style="font-family:"Arial","sans-serif"">Ability to use computer keyboard.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l1 level1 lfo1"><span style="font-family:"Arial","sans-serif"">Ability to adjust schedule to accommodate requirements of service.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l1 level1 lfo1"><span style="font-family:"Arial","sans-serif"">Ability to establish and maintain email accounts for system.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l1 level1 lfo1"><span style="font-family:"Arial","sans-serif"">Assist in researching products.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l1 level1 lfo1"><span style="font-family:"Arial","sans-serif"">Ability to maintain good database files for the purpose of inventory and cost monitoring.</span><b><span style="font-family:"Arial","sans-serif""><o:p></o:p></span></b></li></ol>
<p class="MsoBodyText"><b><span style="font-family:"Arial","sans-serif""><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Arial","sans-serif"">Working Conditions:</span></b><span style="font-family:"Arial","sans-serif""><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">The employee must be able to sit or stand for extended periods of time in the performance of the duties associated with this position. Lifting objects weighing up to 50 pounds with out assistance
is also required. The ability to access, input, and retrieve information from a computer is essential to this position.<b><o:p></o:p></b></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial","sans-serif""><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Arial","sans-serif"">Education:</span></b><span style="font-family:"Arial","sans-serif""><o:p></o:p></span></p>
<p class="MsoBodyText"><span style="font-family:"Arial","sans-serif"">Two years college in computer science or related field, experience in related field or an equivalent combination of training and experience. Two years of experience is required.</span><span style="font-family:"Arial","sans-serif""><o:p></o:p></span></p>
<p class="MsoBodyText"><span style="font-family:"Arial","sans-serif"">A thorough knowledge of Microsoft Windows is required and experience with Open Office is preferred. Knowledge of Linux/Unix desirable. A w</span><span style="font-family:"Arial","sans-serif"">orking
knowledge of at least one application package in each of these areas: communication, spreadsheet, database management, word processing, email, and Internet browsing.<b><o:p></o:p></b></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial","sans-serif""><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Arial","sans-serif"">This is not intended to be a contract or and all inclusive list of duties. Employees may be required to perform other duties necessary to meet the on-going needs of the Grand Rapids Public
Library.</span></b><span style="font-family:"Arial","sans-serif""><o:p></o:p></span></p>
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