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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Here is a full time opportunity for a full-time helpdesk role at a company in Holland. Please contact Trace Marcero (
<a href="mailto:traci.marcero@atlascoast.com">traci.marcero@atlascoast.com</a> ) directly if intersted.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">================== Job Description ====================================<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b>SUMMARY</b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and
determines and implements solution.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b>Basic Function/Responsibilities:</b><o:p></o:p></p>
<ul type="disc">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
Handle Tier 1 help desk escalations through tickets or phone <o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
Follow up on outstanding requests and ensure timely resolution <o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
Create accounts and configure hardware as part of on-boarding process <o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
Support audio and video equipment in conference rooms <o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
Manage and monitor internal assets to ensure accurate inventory records <o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
Other duties may be added and/or assigned as needed <o:p></o:p></li></ul>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b>PRIMARY RESPONSIBILITIES</b><o:p></o:p></p>
<ul type="disc">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo2">
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo2">
Respond to queries either in person or over the phone. <o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo2">
Write training manuals. <o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo2">
Train computer users. <o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo2">
Maintain daily performance of computer systems. <o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo2">
Respond to email messages for customers seeking help. <o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo2">
Ask questions to determine nature of problem. <o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo2">
Walk customer through problem-solving process. <o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo2">
Install, modify, and repair computer hardware and software. <o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo2">
Clean up computers. <o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo2">
Run diagnostic programs to resolve problems. <o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo2">
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo2">
Install computer peripherals for users. <o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo2">
Follow up with customers to ensure issue has been resolved. <o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo2">
Gain feedback from customers about computer usage. <o:p></o:p></li></ul>
<p class="MsoNormal" style="mso-margin-top-alt:auto;background:white"><b>Required Experience:</b><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:Symbol">·</span><span style="font-size:7.0pt">
</span>2-4 years formal education/certifications in Information Technology<o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:Symbol">·</span><span style="font-size:7.0pt">
</span>Windows 7, Office 365/2013, (Eclipse- Not required but beneficial)<o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:Symbol">·</span><span style="font-size:7.0pt">
</span>Active Directory maintenance and Exchange 2013<o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:Symbol">·</span><span style="font-size:7.0pt">
</span>PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)<o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:Symbol">·</span><span style="font-size:7.0pt">
</span>Client PC connectivity - ethernet, TCP/IP and VPN<o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:Symbol">·</span><span style="font-size:7.0pt">
</span>File server knowledge<o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:Symbol">·</span><span style="font-size:7.0pt">
</span>Experience with imaging and application distribution and Trend desktop security products<o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:Symbol">·</span><span style="font-size:7.0pt">
</span>Strong customer service and troubleshooting skills<o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:Symbol">·</span><span style="font-size:7.0pt">
</span>Ability to communicate technical information, both verbal and written, to a wide range of end-users<o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:Symbol">·</span><span style="font-size:7.0pt">
</span>2 years+ experience working in a Windows environment<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b>Physical Demands and Working Conditions:</b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations
may be made to enable individuals with disabilities to perform these functions. <o:p>
</o:p></p>
<ul type="disc">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo5">
Frequently required to sit; talk and hear; and use fingers. <o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo5">
Regularly required to walk and stand; reach, grasp, and handle. <o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo5">
Occasionally required to lift and/or move up to 25 pounds. <o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo5">
Specific vision abilities required by this job include clear vision at 20 inches or less.<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo5">
Work performed primarily inside. <o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo5">
The noise level in the work environment is usually moderate. <o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo5">
Pass substance abuse screening. <o:p></o:p></li></ul>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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