<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:Helvetica;
panose-1:2 11 6 4 2 2 2 2 2 4;}
@font-face
{font-family:Wingdings;
panose-1:5 0 0 0 0 0 0 0 0 0;}
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Cambria;
panose-1:2 4 5 3 5 4 6 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p
{mso-style-priority:99;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
span.EmailStyle19
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri",sans-serif;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
/* List Definitions */
@list l0
{mso-list-id:330720809;
mso-list-template-ids:482747100;}
@list l0:level1
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l0:level2
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:1.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:"Courier New";
mso-bidi-font-family:"Times New Roman";}
@list l0:level3
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:1.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l0:level4
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:2.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l0:level5
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:2.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l0:level6
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:3.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l0:level7
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:3.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l0:level8
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:4.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l0:level9
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:4.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l1
{mso-list-id:1702509729;
mso-list-template-ids:999473150;}
@list l1:level1
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l1:level2
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:1.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:"Courier New";
mso-bidi-font-family:"Times New Roman";}
@list l1:level3
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:1.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l1:level4
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:2.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l1:level5
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:2.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l1:level6
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:3.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l1:level7
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:3.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l1:level8
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:4.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l1:level9
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:4.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
ol
{margin-bottom:0in;}
ul
{margin-bottom:0in;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="blue" vlink="purple">
<div class="WordSection1">
<div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">An opportunity at GFS! (Thanks to alum Cameron PreFontaine for sending this!)</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt">---------- Forwarded message ----------<br>
From: <b>Erika Hoeks</b> <<a href="mailto:erika.hoeks@gfs.com">erika.hoeks@gfs.com</a>><br>
Date: Thu, Feb 11, 2016 at 4:22 PM<br>
Subject: New Opportunity - Software Support Coordinator<br>
To: #IS Base <<a href="mailto:is_base@gfs.com">is_base@gfs.com</a>><br>
<br>
<o:p></o:p></p>
<div>
<div>
<p style="margin-top:0in;margin-bottom:0px!important"><strong><span style="font-size:11.0pt;font-family:"Cambria",serif;color:black">Position Summary</span></strong><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p></o:p></span></p>
<p style="margin-top:0in;margin-bottom:0px!important"><span style="font-size:11.0pt;font-family:"Cambria",serif;color:black">Coordinates and provides Second level customer support for Application Teams. Ensures incidents are accurately captured/communicated/resolved,
knowledge documents are created, and serves as liaison to the Help Desk, Customer Technology Support, and other Application Teams. Is responsible for coordinating primary/secondary support rotation, helpdesk emergency expansion process, and third party vendor
support relationships. Completes tactical requests as assigned.</span><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p></o:p></span></p>
<p style="margin-top:0in;margin-bottom:0px!important"><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black"> <o:p></o:p></span></p>
<p style="margin-top:0in;margin-bottom:0px!important"><strong><span style="font-size:11.0pt;font-family:"Cambria",serif;color:black">Essential Functions</span></strong><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p></o:p></span></p>
<ul style="margin-top:0in;margin-top:0px!important;margin-bottom:0px!important" type="disc">
<li class="MsoNormal" style="color:black;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1;margin-bottom:0px!important">
<span style="font-size:11.0pt;font-family:"Cambria",serif">Coordinates Business Day On‐Call, ensuring coverage for business hours. Maintains the primary/secondary On‐Call calendars for the Application Team.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1;margin-bottom:0px!important">
<span style="font-size:11.0pt;font-family:"Cambria",serif">Ensures Syntel incidents and requests are resolved on a timely basis and information captured is complete and accurate.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1;margin-bottom:0px!important">
<span style="font-size:11.0pt;font-family:"Cambria",serif">Monitors tickets to identify potential incident trends and opportunities for system/process improvements.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1;margin-bottom:0px!important">
<span style="font-size:11.0pt;font-family:"Cambria",serif">Leads the support process to review incidents and ensure preventive actions are identified, logged in JIRA and completion tracked.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1;margin-bottom:0px!important">
<span style="font-size:11.0pt;font-family:"Cambria",serif">Identifies and ensures creation of Knowledge Documents to support HelpDesk and Customer Technology Support.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1;margin-bottom:0px!important">
<span style="font-size:11.0pt;font-family:"Cambria",serif">Keeps departmental scorecards up to date in accordance with departmental direction.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1;margin-bottom:0px!important">
<span style="font-size:11.0pt;font-family:"Cambria",serif">Maintains relationship with third party IT vendor support teams to ensure prompt resolution to incident/request tickets.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1;margin-bottom:0px!important">
<span style="font-size:11.0pt;font-family:"Cambria",serif">Key areas of focus also include solution usability, upgrades, software change management, training, and documentation.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1;margin-bottom:0px!important">
<span style="font-size:11.0pt;font-family:"Cambria",serif">Participates in Situation Meetings to provide Application Team updates and provide coordination of customer communications and resolution activities.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1;margin-bottom:0px!important">
<span style="font-size:11.0pt;font-family:"Cambria",serif">May be tasked with maintaining team Score Card & Team Profile documents.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1;margin-bottom:0px!important">
<span style="font-size:11.0pt;font-family:"Cambria",serif">Attends support coordinator meetings with HelpDesk, CTS, and ISOC.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1;margin-bottom:0px!important">
<span style="font-size:11.0pt;font-family:"Cambria",serif">Performs other duties as assigned.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1;margin-bottom:0px!important">
<span style="font-size:9.0pt;font-family:"Helvetica",sans-serif"> <o:p></o:p></span></li></ul>
<p style="margin-top:0in;margin-bottom:0px!important"><strong><span style="font-size:11.0pt;font-family:"Cambria",serif;color:black">Requirements</span></strong><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black"><o:p></o:p></span></p>
<ul style="margin-top:0in;margin-top:0px!important;margin-bottom:0px!important" type="disc">
<li class="MsoNormal" style="color:black;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo2;margin-bottom:0px!important">
<span style="font-size:11.0pt;font-family:"Cambria",serif">Bachelor degree in Computer Science, Information Systems, or related field<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo2;margin-bottom:0px!important">
<span style="font-size:11.0pt;font-family:"Cambria",serif">1 – 3 years previous software engineering experience or equivalent combination of education, training, and experience. Proven analytical, critical thinking, and troubleshooting skills are essential
for being successful in this role.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo2;margin-top:0px!important;margin-bottom:0px!important">
<span style="font-size:11.0pt;font-family:"Cambria",serif">Experience working with customer facing transactional applications a plus.<o:p></o:p></span></li></ul>
</div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<p style="margin:0in;margin-bottom:.0001pt"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><i><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#434343"><img border="0" id="_x0000_i1025" src="https://lh4.googleusercontent.com/PJccJGB1KaxTLrQFr8qHcijREHgA7Mjvl3-ND_Ge6hvqTt2TQTlYS62M8zWahmM2SofvUL5beINhUifvLRliSrIRbseBcCIBq_X_uPCzjhvW9zAXIbpLxCw1tLWSWQD9g2ZeUHc" alt="view"></span></i><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#434343">Erika Hoeks</span></b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#434343"> |
<a href="mailto:erika.hoeks@gfs.com" target="_blank">erika.hoeks@gfs.com</a></span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#434343">Executive Assistant | Information Systems & Business Transformation </span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#434343">p: 616-717-6392 | f: 616-717-9129</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#434343">1300 Gezon Prkwy | Wyoming, MI 49509</span><o:p></o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<p class="MsoNormal"><br>
<br clear="all">
<o:p></o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<p class="MsoNormal">-- <o:p></o:p></p>
<div>
<div>
<div>
<div>
<div>
<p style="margin:0in;margin-bottom:.0001pt"><i><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#434343"><img border="0" id="_x0000_i1026" src="https://lh5.googleusercontent.com/rJa6PxB3ms5y0zVCqsPvQAvCDjbe9xny1Jo2iJypMDDt5f53mX4evZgg61CR7cyRm1fgTcaJcBt3JINeqEZOgZahfn4jpidtDi4wywzIndLqtKX5YNoC6nTXmeEQ0XxpIa6_Ejw" alt="view"></span></i><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#434343">Cameron PreFontaine</span></b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#434343"> |
<a href="mailto:cameron.prefontaine@gfs.com" target="_blank">cameron.prefontaine@gfs.com</a></span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#434343">Information Systems: BE_FinanceHR | p: 616-717-7828 | c: 616-826-7939</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#434343">1300 Gezon Parkway SW | Wyoming, MI 49509</span><o:p></o:p></p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</body>
</html>