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<p class="MsoPlainText"><b><span style="color:#1F497D;background:yellow;mso-highlight:yellow">Job Description #1: IT</span><span style="color:#1F497D"><o:p></o:p></span></b></p>
<p class="MsoPlainText"><span style="color:#1F497D">Department Name: IT Restaurant Technology Support<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoPlainText"><span style="color:#1F497D">Tasks / Responsibilities the resource will be responsible to execute:<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="color:#1F497D">• Troubleshoot point of sale, back office, and cashless payment systems<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="color:#1F497D">• Document known issues and workarounds<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="color:#1F497D">• Receive support calls from vendors and our L2 helpdesk<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="color:#1F497D">• Improve administrative processes<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="color:#1F497D">• Solve technical problems in real McDonald's restaurants<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="color:#1F497D">• Collaborate with software developers, operators, and McDonald's vendors<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoPlainText"><span style="color:#1F497D">Skill Set Requirements:<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="color:#1F497D">• Strong understanding of Windows environment
<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="color:#1F497D">• Basic understanding of computer hardware and networking
<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="color:#1F497D">• Strong written and verbal communication skills
<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="color:#1F497D">• Strong problem solving ability
<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="color:#1F497D">• Understanding of SDLC<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="color:#1F497D">• Customer service experience is a plus
<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="color:#1F497D">• Experience with VB, Excel, PowerShell, Unix, and XML is a plus<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoPlainText"><b><span style="color:#1F497D;background:yellow;mso-highlight:yellow">Job Description #2: IT</span><span style="color:#1F497D"><o:p></o:p></span></b></p>
<p class="MsoPlainText"><span style="color:#1F497D">Department Name: IT QRD (Quick Response Development)<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoPlainText"><span style="color:#1F497D">Tasks / Responsibilities the resource will be responsible to execute:<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="color:#1F497D">• Planning, facilitation and follow up for key stakeholder meetings around feature/functionality.
<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="color:#1F497D">• Leading and driving out requirements, estimating work, developing use case scenarios, impact assessments and cost/benefit analysis working with key stakeholders.
<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="color:#1F497D">• Collaborating with team members to deliver on tight timelines in an ambiguous environment.<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="color:#1F497D">• Working closely with US IT software teams to validate features through design reviews and testing.
<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="color:#1F497D">• Representing the right priority for issues and changes at during defect management and change management processes. The ideal candidate will have experience gathering and documenting requirements,
facilitating meetings, and delivering results. This person must be a highly organized, self-starter who thrives in a fast-paced and rapidly changing environment and have proven measurable experience with all aspects of the SDLC.<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoPlainText"><span style="color:#1F497D">Skill Set Requirements:<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="color:#1F497D">• Excellent verbal and written communication skills and the ability to communicate technical information to non-technical audiences
<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="color:#1F497D">• Ability to work in a client-facing role
<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="color:#1F497D">• Ability to build strong working relationships
<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="color:#1F497D">• Process mapping, workflow analysis, data modeling, and design tools experience
<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="color:#1F497D">• Strong problem-solving skills and ability to focus on details as well as the big picture
<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="color:#1F497D">• Experience identifying project tasks and providing estimates for those tasks
<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="color:#1F497D">• Ability to adhere and promote standard business analyst tools, procedures and best practices
<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="color:#1F497D">• Proficiency with Microsoft Office suite, specifically Word, Excel and Visio
<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="color:#1F497D">• Experience working with multiple priorities and projects with tight deadlines<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="color:#1F497D">• Experience with Microsoft SharePoint<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">To apply, email your resume and cover letter to <a href="mailto:laurie@calvin.edu">
laurie@calvin.edu</a>. Note that these positions cannot be done for credit, so international students who need credit to obtain a CPT visa are not eligible.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"Lucida Handwriting"">Laurie Lemmen</span><br>
Internship & Job Fair Coordinator<br>
Calvin College, Career Development<br>
<a href="mailto:laurie@calvin.edu">laurie@calvin.edu</a><br>
<a href="http://www.calvin.edu/career">www.calvin.edu/career</a><br>
(616) 526-8744<o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:9.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><img border="0" width="159" height="44" id="Picture_x0020_1" src="cid:image001.png@01D16F14.78C39E10" alt="full-color-positive"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><a href="http://www.facebook.com/calvin.career.development"><span style="color:windowtext;text-decoration:none"><img border="0" width="24" height="24" id="Picture_x0020_2" src="cid:image002.gif@01D16F14.78C39E10"></span></a>
<a href="http://www.twitter.com/CalvinCareerDev"><span style="color:windowtext;text-decoration:none"><img border="0" width="24" height="24" id="Picture_x0020_3" src="cid:image003.gif@01D16F14.78C39E10" alt="twitter"></span></a> <a href="https://www.linkedin.com/edu/school?id=18596&trk=tyah&trkInfo=clickedVertical%3Aschool%2CclickedEntityId%3A18596%2Cidx%3A2-1-4%2CtarId%3A1444401858433%2Ctas%3Acalvin%20college"><span style="color:windowtext;text-decoration:none"><img border="0" width="24" height="24" id="Picture_x0020_4" src="cid:image004.gif@01D16F14.78C39E10"></span></a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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