<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]-->
<title>TalentHire - Simplified Recruiting and Staffing</title>
<style><!--
/* Font Definitions */
@font-face
{font-family:Wingdings;
panose-1:5 0 0 0 0 0 0 0 0 0;}
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p.msonormal0, li.msonormal0, div.msonormal0
{mso-style-name:msonormal;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
p.wordsection1, li.wordsection1, div.wordsection1
{mso-style-name:wordsection1;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
span.EmailStyle20
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
/* List Definitions */
@list l0
{mso-list-id:443813501;
mso-list-template-ids:-466730974;}
@list l0:level1
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l0:level2
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:1.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:"Courier New";
mso-bidi-font-family:"Times New Roman";}
@list l0:level3
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:1.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l0:level4
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:2.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l0:level5
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:2.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l0:level6
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:3.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l0:level7
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:3.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l0:level8
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:4.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l0:level9
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:4.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l1
{mso-list-id:1789465161;
mso-list-template-ids:2081041120;}
@list l1:level1
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l1:level2
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:1.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:"Courier New";
mso-bidi-font-family:"Times New Roman";}
@list l1:level3
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:1.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l1:level4
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:2.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l1:level5
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:2.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l1:level6
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:3.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l1:level7
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:3.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l1:level8
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:4.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l1:level9
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:4.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l2
{mso-list-id:1918467687;
mso-list-template-ids:689582252;}
@list l2:level1
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l2:level2
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:1.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:"Courier New";
mso-bidi-font-family:"Times New Roman";}
@list l2:level3
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:1.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l2:level4
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:2.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l2:level5
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:2.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l2:level6
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:3.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l2:level7
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:3.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l2:level8
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:4.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l2:level9
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:4.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
ol
{margin-bottom:0in;}
ul
{margin-bottom:0in;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoNormal">Alumni and recent graduates, reply directly to Rachendra if interested.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Rachendra S <rachendra.sr@usgrpinc.com> <br>
<b>Sent:</b> Thursday, July 25, 2019 10:50 AM<br>
<b>To:</b> Patrick Bailey <pmb4@calvin.edu><br>
<b>Subject:</b> Contract Position of IT Operations Support Analyst in Troy, MI or Bellevue, WA<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div style="margin-top:5.0pt;margin-bottom:5.0pt;float:left;overflow:auto">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td style="padding:0in 0in 0in 0in">
<div id="EditorSignatureID">
<p style="line-height:16.5pt"><b>Title:</b> IT Operations Support Analyst<br>
<b>Location</b>: Troy, MI or Bellevue, WA<br>
<b>Number of Openings: </b>1<br>
<b>Relevant Years of Experience:</b> 1-4 years<o:p></o:p></p>
<p style="line-height:16.5pt"><b>Duration:</b> 1 year<o:p></o:p></p>
<p style="line-height:16.5pt"> <o:p></o:p></p>
<p style="line-height:16.5pt"><b>Job Description: </b>Tier 1<b> </b>
Operations Support Analyst<o:p></o:p></p>
<p style="margin-left:2.5in;text-indent:-2.5in;line-height:16.5pt"> <o:p></o:p></p>
<p style="margin-left:2.5in;text-indent:-2.5in;line-height:16.5pt"><b>Primary Job Functions:</b><o:p></o:p></p>
<ul type="disc">
<li class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:9.75pt;line-height:16.5pt;mso-list:l1 level1 lfo1">
<span style="color:black;background:white">Serve as a Level 1 technical resource for IT Ops support staff</span><o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:9.75pt;line-height:16.5pt;mso-list:l1 level1 lfo1">
<span style="color:black;background:white">Assist with Ops Support coverage by participating in 24 hours x 365 days support and working in night work shift including weekends</span><o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:9.75pt;line-height:16.5pt;mso-list:l1 level1 lfo1">
<span style="color:#222222;background:white">Use software support tools to identify and report issues in a highly complex environment</span><o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:9.75pt;line-height:16.5pt;mso-list:l1 level1 lfo1">
<span style="color:black;background:white">Perform client impact analysis and document root cause analysis findings in follow up to critical production incidents</span><o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:9.75pt;line-height:16.5pt;mso-list:l1 level1 lfo1">
<span style="color:black;background:white">Track handling of support incidents through ticketing system, to include detailed resolution notes to support a knowledgebase repository</span><o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:9.75pt;line-height:16.5pt;mso-list:l1 level1 lfo1">
<span style="color:black;background:white">Support Incident Management practices, following established ticketing, escalation, and notification procedures</span><o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:9.75pt;line-height:16.5pt;mso-list:l1 level1 lfo1">
<span style="color:black;background:white">Support access setup and code deployment requests in a UNIX/LINUX environment</span><o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:9.75pt;line-height:16.5pt;mso-list:l1 level1 lfo1">
<span style="color:black;background:white">Work with various stakeholders on a frequent basis to achieve the desired outcomes</span><o:p></o:p></li></ul>
<p style="margin-left:.5in;line-height:16.5pt"> <o:p></o:p></p>
<p style="margin-left:2.5in;text-indent:-2.5in;line-height:16.5pt"><b>Required Skills, Knowledge and Abilities</b><o:p></o:p></p>
<ul type="disc">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:16.5pt;mso-list:l0 level1 lfo2">
<span style="color:black;background:white">Relevant IT experience of 1-4 years working in a corporate, technical role</span><o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:16.5pt;mso-list:l0 level1 lfo2">
<span style="color:black;background:white">Knowledge of IT Operations and Quality Assurance concepts and tools</span><o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:16.5pt;mso-list:l0 level1 lfo2">
<span style="color:black;background:white">Support a wide range of software’s and applications, including COTS products or in-house developed applications</span><o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:16.5pt;mso-list:l0 level1 lfo2">
<span style="color:black;background:white">Excellent consultative and communication skills, analytical ability, decisiveness, strong judgment, and the ability to work effectively with all stakeholders</span><o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:16.5pt;mso-list:l0 level1 lfo2">
<span style="color:black;background:white">Having worked in a support capacity would be an advantage</span><o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:16.5pt;mso-list:l0 level1 lfo2">
<span style="color:black;background:white">Follow established guidelines, standards and procedures to conduct initial fact finding and troubleshooting steps and alerting and escalating to appropriate teams</span><o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:16.5pt;mso-list:l0 level1 lfo2">
<span style="color:black;background:white">The ability to learn quickly and apply new knowledge effectively</span><o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:16.5pt;mso-list:l0 level1 lfo2">
<span style="color:black;background:white">The ability to multi-task, prioritize, and adapt quickly based on the needs of the department and the organization</span><o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:16.5pt;mso-list:l0 level1 lfo2">
<span style="color:black;background:white">The ability to work both independently and as part of a team</span><o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:16.5pt;mso-list:l0 level1 lfo2">
<span style="color:black;background:white">Excellent communication skills, both written and verbal, with the ability to effectively communicate to users at all levels</span><o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:16.5pt;mso-list:l0 level1 lfo2">
<span style="color:black;background:white">Professional and positive attitude</span><o:p></o:p></li></ul>
<p style="margin-left:.5in;line-height:16.5pt"> <o:p></o:p></p>
<p style="margin-left:2.5in;text-indent:-2.5in;line-height:16.5pt"><b>Must Have Technical Qualifications:
</b><o:p></o:p></p>
<ul type="disc">
<li class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:9.75pt;line-height:16.5pt;mso-list:l2 level1 lfo3">
Stong computer usage skills<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:9.75pt;line-height:16.5pt;mso-list:l2 level1 lfo3">
Experience of both Windows and Unix/Linux environments<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:9.75pt;line-height:16.5pt;mso-list:l2 level1 lfo3">
Knowledge of UNIX/Linux admin skills and commands<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:9.75pt;line-height:16.5pt;mso-list:l2 level1 lfo3">
Experience using software tools as PUTTy, Connection Manager/Control, HP Service Manager, vi Editor, and various OS commands
<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:9.75pt;line-height:16.5pt;mso-list:l2 level1 lfo3">
Knowledge of JBoss FUSE or API will be a plus<o:p></o:p></li></ul>
<p class="wordsection1" style="line-height:16.5pt"> <o:p></o:p></p>
<p class="wordsection1" style="line-height:16.5pt"> <o:p></o:p></p>
<p class="wordsection1" style="line-height:16.5pt"><b><span style="font-size:10.0pt">Thanks & Regards!</span></b><o:p></o:p></p>
<p class="wordsection1" style="line-height:16.5pt"><b><span style="font-size:10.0pt">Rachendra</span></b><o:p></o:p></p>
<p class="wordsection1" style="line-height:16.5pt"><b><span style="font-size:10.0pt">United Software Group Inc.. </span></b><o:p></o:p></p>
<p class="wordsection1" style="line-height:16.5pt"><b><span style="font-size:10.0pt">565 Metro Place South. Suite # 110</span></b><o:p></o:p></p>
<p class="wordsection1" style="line-height:16.5pt"><b><span style="font-size:10.0pt">Dublin, OH 43017</span></b><o:p></o:p></p>
<p class="wordsection1" style="line-height:16.5pt"><b><span style="font-size:10.0pt">Phone: 1-614-495-9222 Ext – 649</span></b><o:p></o:p></p>
<p class="wordsection1" style="line-height:16.5pt"><b><span style="font-size:10.0pt">Fax: 1-866-764-1148 </span></b><o:p></o:p></p>
<p class="wordsection1" style="line-height:16.5pt"><b><span style="font-size:10.0pt"><a href="mailto:rachendra.sr@usgrpinc.com" target="_blank"><span style="color:#0563C1">rachendra.sr@usgrpinc.com</span></a> </span></b><o:p></o:p></p>
</div>
</td>
</tr>
<tr>
<td style="padding:0in 0in 0in 0in"></td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<p style="line-height:13.5pt"><span style="font-size:9.0pt;color:#666666;text-transform:uppercase">To unsubscribe from future emails or to update your email preferences
<a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__url307.sup.ceipaljobs.com_wf_click-3Fupn-3DEbkXAYtrdA8qGFNE-2D2BS0LTxXtwC2VVb0o-2D2Fh3svK0h9nymHGL-2D2BLMF2MNGAozMA-2D2FBzktunWGce-2D2FG1ufbAFwB67j2P-2D2BeA81HpeXBpMX6yZqe47OmAUEkBFKodAHjW5GzwwYJk0KcDOgCtKSpDJQujXYaUZXVZKg5rs4TQXdls0wt19OQ-2D2BIkg-2D2BqR7QcBBP-2D2BWUXiVfK5t0q9TmUJ0hdRIV3kyqKTBecLMhn930kCcwxxfxB40-2D3D-5Fq06OHx6W9AhetyEMXBeDEjDEaoHKHBzPqx-2D2FU4IhakA2SoWZtPqA-2D2B77FtntlXYUzXdFan2Sxc0VtKpcpTlTPwZzvYErHzVhzCPgGMQvqE13otlCxdcYixCHrP7on3mjqTl6lMnalNywJeVD7HZxS4Jecq-2D2Fj57SQfIiv9KFnc74Ubd1bih8MrYUqb6oM8GLFAEWkhxHTdXPTV39LVa1fVCRE-2D2BD953LPOuq28m3UJzQLeEFLEcP8cYKhJ3-2D2BY07L6ZWThGO5TunF0pCcgGDohbpCAmqtBz1SxD-2D2BjdujD6o6PhAJgFZJHVpZdO07as5BCw-2D2Bn6&d=DwMFaQ&c=4rZ6NPIETe-LE5i2KBR4rw&r=NlyM7BQ9GRgKPFHl_BEF5Q&m=qfm03Qn01lK_Y2DaE8MoXWK9_2OtQLxqjm6Yn8ma1cU&s=4Qmc-y5KpIOFKUttXZMm_wbluHrjFFiCGpi6mIGDt5o&e=">
<b><span style="color:#0077C5">click here </span></b></a>.<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><img border="0" width="1" height="1" style="width:.0104in;height:.0104in" id="_x0000_i1025" src="http://url307.sup.ceipaljobs.com/wf/open?upn=q06OHx6W9AhetyEMXBeDEjDEaoHKHBzPqx-2FU4IhakA2SoWZtPqA-2B77FtntlXYUzXdFan2Sxc0VtKpcpTlTPwZzvYErHzVhzCPgGMQvqE13otlCxdcYixCHrP7on3mjqTl6lMnalNywJeVD7HZxS4Jecq-2Fj57SQfIiv9KFnc74Ua6CYXwtjiH3fs9V2yqL4IQA7fEnmdyUTlITMcuIwSBnB-2BBH93f586Z5cJSsSQ-2Budci44jjbOM9rJ-2B28jxgcCTb56eiBfCpLW-2BqhjRxKEVpTpFTy1txTFB1C3ztsf3ITN9IMKt9o4njfUNfJQOzh6QD"><o:p></o:p></p>
</div>
</body>
</html>