<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:Wingdings;
panose-1:5 0 0 0 0 0 0 0 0 0;}
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:"Segoe UI";
panose-1:2 11 5 2 4 2 4 2 2 3;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
/* List Definitions */
@list l0
{mso-list-id:458062907;
mso-list-template-ids:1449061598;}
@list l0:level1
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l0:level2
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:1.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l0:level3
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:1.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l0:level4
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:2.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l0:level5
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:2.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l0:level6
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:3.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l0:level7
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:3.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l0:level8
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:4.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l0:level9
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:4.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l1
{mso-list-id:2085685393;
mso-list-template-ids:-1830881010;}
@list l1:level1
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l1:level2
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:1.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:"Courier New";
mso-bidi-font-family:"Times New Roman";}
@list l1:level3
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:1.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l1:level4
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:2.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l1:level5
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:2.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l1:level6
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:3.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l1:level7
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:3.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l1:level8
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:4.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l1:level9
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:4.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
ol
{margin-bottom:0in;}
ul
{margin-bottom:0in;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="#0563C1" vlink="#954F72">
<div class="WordSection1">
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black">i3 is looking for a <b>help desk</b> Level 1 Intern IT Support Technician. This person will join up with the i3 service team and provide
support services and resolution for technology issues. </span><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black">Hours: 20-30 hours per week (available immediately)</span><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black">Pay Rate: Starting at $14.00 an hour</span><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black">Department: Service and Support</span><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black">Reports to: Support Center Manager</span><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black">This is a great opportunity for a student working towards an Information Technology Network Management and Server Management related major
(Junior or Senior year requirement). You will be part of a growing and leading West Michigan based IT managed service practice team providing outsourcing services designed for small to midsize businesses. Learn the practice from the ground up. Work with a
team of skills professionals to develop your client facing communications skills and be exposed to service operations and service delivery for: </span><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="background:white"><b><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black">The i3 Service Team is consistent, efficient and smart. This is what we require from you.</span></b><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black">Of course, an i3 technician needs to have technical ability. And since i3 is a Managed Service Provider, that's only one bit in the byte.
In order to support our large client base and variety of work, other requirements for the job include personality, reliability and industry exposure. Here's the detail.</span><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="background:white"><b><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black">Technical ability</span></b><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black">: Desktop experience is important. Microsoft
server environments are big, but also virtualization. Over time, be ready to support these, as well as anything else you'd find in a mid-sized business network. If you're looking for keywords, please consider: Windows Server, Azure, Exchange, Active Directory,
GPOs, virtualization, SAN & NAS, Office 365, SharePoint, StorageCraft, WatchGuard, Cisco, firewalls, routing, and wireless.</span><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="background:white"><b><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black">Personality</span></b><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black">: From within i3, you need to get
along with the service team, so be ready to interview with several of them. The support center consists of technicians who care about the environments they support and the people behind those businesses. This is not a heads-down environment. We select for
the skill of human interaction. Any technician at the company must be able to interact positively with all. While the majority of work will be done over the phone, onsite client visits are also part of the job. </span><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="background:white"><b><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black">Reliability</span></b><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black">: This last piece is so important,
we've named one of our service offerings after it. Be dependable. Account for your work. Do an excellent job even though no one has asked you to do so. Be able to operate independently. If you need help, the team is there, but on a "regular" day, it's great
to know we have each other’s backs.</span><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black">i3 is only interested in hiring those who have the above traits. The life of an IT Intern at i3 is not easy, and it's not for everyone.
We are very selective in who we add to the team. With that said, working at i3 is rewarding: We give you the tools you need, high variability in the type of work you can do, and the opportunity to advance your education and position for a career in IT.</span><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="background:white"><b><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black">Location:</span></b><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black">i3 Business Solutions is located in Grand Rapids, Michigan - we are looking for a technician to perform the work at our offices in downtown
Grand Rapids.</span><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="background:white"><b><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black">Job expectations include</span></b><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black">: </span><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif"><o:p></o:p></span></p>
<ul type="disc">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3;background:white">
<span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black">Demonstrable support center help desk experience.</span><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3;background:white">
<span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black">Technical tools aptitude and experience a plus (documentation systems, professional services automation, remote management and remediation, ticketing)</span><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3;background:white">
<span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black">Demonstrable passion for your work</span><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3;background:white">
<span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black">Excellent communications skills (verbal and written)</span><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3;background:white">
<span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black">Must present well to clients</span><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3;background:white">
<span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black">Receives positive client feedback</span><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3;background:white">
<span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black">Provide a professional, high-quality support experience for all</span><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3;background:white">
<span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black">Can move beyond technical issues, and is able to see technology's impact on business priorities</span><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3;background:white">
<span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black">Has a career path pointed at networks, servers, virtualization, storage, and IP Routing</span><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3;background:white">
<span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black">Has a career path pointed at industry certifications. Examples of certifications include CompTIA Network & A+, Microsoft MCP, Microsoft MCSA, VMware, Cisco CCNA</span><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3;background:white">
<span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black">Is willing to learn.</span><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif"><o:p></o:p></span></li></ul>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black">This job is part-time hourly and, given proven skills and ability, there is potential for a full time future career path after graduation. The
pay scale is based on your level of experience. The more of the above abilities you possess, the higher your value to our clients, our team, and i3.</span><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div style="border:none;border-bottom:solid windowtext 1.0pt;padding:0in 0in 1.0pt 0in">
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">If you could forward this to the CS/IS department, we would appreciate it.<o:p></o:p></p>
<p class="MsoNormal">I’ve posted this on Handshake already.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks for your help!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:9.5pt;font-family:"Arial",sans-serif;color:#19497D">Grace Shim
</span><span style="font-size:9.5pt;font-family:"Arial",sans-serif;color:gray">| Marketing Specialist<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.5pt;font-family:"Arial",sans-serif;color:gray">D: 616-719-4125<o:p></o:p></span></p>
<p class="MsoNormal"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__www.i3businesssolutions.com_solutions_managed-2Dit-2Dservices_&d=DwMFAg&c=4rZ6NPIETe-LE5i2KBR4rw&r=zzLZx5LZ1XGPH-v7tq_ZkstXU36EEkGjVBQ57KQGE1c&m=1rl6ju0F-mcI8s9416FtOh-9XLfrF-Lh6pD8pBR1TQ0&s=4dRFaZc4l6fOpPkYDR7pTjAVF5ycfMf4_6pA_lvDTSM&e="><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D;text-decoration:none"><img border="0" width="231" height="51" style="width:2.4062in;height:.5312in" id="Picture_x0020_3" src="cid:image001.jpg@01D5F79E.9CFD3130"></span></a><o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;color:#767171"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</body>
</html>