student type job available at the CRC

[Patrick Bailey]

(Please note: This position can be applied towards an internship for an Information Systems Major)


Christian Reformed Church in North America
Technology Services

POSITION DESCRIPTION

Job Title                      : Infrastructure Team Assistant
Department                 : Technology Services
Reports To                   : Infrastructure Team Manager
FLSA Status                : Part time, non-exempt
Salary Level                 : V (Technical)



PURPOSE:
Provide end-user assistance as needed.  Assist the Infrastructure Team by working on projects in a wide range of technical and non-technical tasks related to the Technology Services department which serves both the Christian Reformed Church in NA (CRCNA) and the Reformed Church of America (RCA).

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

*        Complete the project tasks assigned by the Infrastructure Team Manager.  These projects will include a variety of tasks similar to the following:

o   Perform hands-on fixes at the desktop level.

o   Assist with preventative maintenance, including checking and cleaning of workstations.

o   Assist with infrastructure documentation and maintenance.

o   Process incoming equipment.

o   Configure equipment based on standards.

o   Organize equipment and licenses.

o   Troubleshoot end-user technology issues.

*        Record, track, and document the tasks via a ticketing system.  This may include things such as documenting the time spent on the project, the problem-solving process, including successful and unsuccessful actions taken, and the resolution.

*        Use the Internet, the Technology Services department knowledge bases, and other resources to aid in problem resolution.

*        Perform standard network administrative tasks following the department's standard practices.

*        Collaborate with other Technology Services staff as needed.

*        Assist Infrastructure Team Manager as requested.

SUPERVISORY RESPONSIBILITIES
None.

QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill and/or ability required.

*        Knowledge of basic computer hardware.

*        Ability to conduct research into PC issues and products as requested.

*        Self motivated and directed, with the ability to effectively prioritize and execute tasks based on direction given by the Network Team Manager.

*        Ability to read and understand technical manuals, procedural documentation and OEM guides.
*        Respect for the Christian character of the work and workers within CRCNA and the RCA.

EDUCATION AND EXPERIENCE

*        Some course work toward a degree in information technology is desirable.

*        Customer service experience is desirable.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
*        The tasks assigned to this position require that the person filling the position be able to lift at least 40 pounds from floor to shoulder height, crawl under desks, and climb a 10 foot ladder to work at that height when necessary.
*        This position also requires that the person be able to see well enough to distinguish wiring schemes based on color-coding and flickering lights of various colors.  They must also have the ability to see well enough to read LCD displays as well as color monitors.

*        Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
*        Majority of work takes place in the Christian Reformed Church offices 1700 28th St SE, Grand Rapids, Michigan) and at the Reformed Church of America's Michigan Regional Center 4500 60th St SE, Grand Rapids, Michigan).
*        Occasionally visits to other sites may be required.


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