BDO - Desktop Support Intern

[Laurie Lemmen]

BDO
Desktop Support Intern (Part-Time)

The Desktop Support Intern role is responsible for delivering quality customer service to Firm customers, Partners and professionals by providing a dedicated call center service for requests and incidents by phone, ticketing and messaging systems. Assesses nature of customer's problem or request; provides basic troubleshooting; reviews technical documentation and knowledge base for documented solutions; and either resolves the issue or escalates to next level in the support chain. Operates under close supervision and reports to the Service Desk Desktop Support Senior Manager. An alternative work schedule is required. In this role, the Desktop Support Intern role is charged with participation in the Incident Management process and is required to maintain basic level knowledge of current systems and hardware to ensure correct and consistent application of firm-wide policies and procedures.

Qualifications:
Education:
- High school diploma/GED required
- Enrolled in an Associates, Bachelors or Masters program in Computer Science or other relevant field of study required

Experience:
- Technical Support or Customer Service Industry experience preferred

License/Certifications:
- Microsoft Certified Professional preferred. (MCP)
- Microsoft Certified Desktop Support Technician preferred. (MCDST)
- Evidence of completion of course for Microsoft Office 2007 or greater- preferred
- Microsoft Certified IT Professional preferred. (MCITP)
- Laptop/Desktop hardware technician certification preferred

Software:
Experience with the following software packages is preferred:
* Microsoft Windows 7 or current Operating System
* Microsoft Office Suite 2007 or higher, Microsoft Groove, Microsoft Outlook 2007 or higher
* Adobe Acrobat Standard
* Cisco VPN
* Wireless Software

Other Knowledge, Skills & Abilities:
- Excellent interpersonal and customer relationship skills
- Strong problem-solving and technical troubleshooting skills
- Ability to learn quickly in an ever-changing environment
- Capable of working well under pressure while dealing with unexpected problems in a professional manner
- Strong oral and written communication skills, including the ability to communicate and interact with all levels of employees and management.
- Capable of successfully multi-tasking while working independently or within a group environment
- Capacity to effectively instruct end users in the use of equipment and/or software by providing advice regarding policies and procedures

Approximate Hours Per Week: 15-20
How to Apply: Please visit our website at www.bdo.com
Careers > Current Students > Apply Online > Type 4192 into the keyword search box.

Or use the below Link

https://sjobs.brassring.com/tgwebhost/jobdetails.aspx?jobId=100232&PartnerId=25776&SiteId=5175&type=mail&JobReqLang=1&recordstart=1&JobSiteId=5175&JobSiteInfo=100232_5175&gqid=0


Laurie Lemmen
Internship & Job Fair Coordinator
Calvin College, Career Development
laurie at calvin.edu<mailto:laurie at calvin.edu>
www.calvin.edu/career<http://www.calvin.edu/career>
(616) 526-8744

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