Grand Rapids Location Full Time Helpdesk Job

[Patrick Bailey]

Again, please contact Trace Marcero ( traci.marcero at atlascoast.com<mailto:traci.marcero at atlascoast.com> ) directly if interested.

Clarification on this announcement.  The position is actually in Grand Rapids near the airport, and will be paying between $15 to $18 hourly. They are ready for someone to start rather quickly, so if you'd like to be considered I'd suggest reaching out at your earliest convenience.

================== Job Description ====================================
SUMMARY
Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
Basic Function/Responsibilities:

  *   Handle Tier 1 help desk escalations through tickets or phone
  *   Follow up on outstanding requests and ensure timely resolution
  *   Create accounts and configure hardware as part of on-boarding process
  *   Support audio and video equipment in conference rooms
  *   Manage and monitor internal assets to ensure accurate inventory records
  *   Other duties may be added and/or assigned as needed
PRIMARY RESPONSIBILITIES

  *   Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  *   Respond to queries either in person or over the phone.
  *   Write training manuals.
  *   Train computer users.
  *   Maintain daily performance of computer systems.
  *   Respond to email messages for customers seeking help.
  *   Ask questions to determine nature of problem.
  *   Walk customer through problem-solving process.
  *   Install, modify, and repair computer hardware and software.
  *   Clean up computers.
  *   Run diagnostic programs to resolve problems.
  *   Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  *   Install computer peripherals for users.
  *   Follow up with customers to ensure issue has been resolved.
  *   Gain feedback from customers about computer usage.
Required Experience:
*         2-4 years formal education/certifications in Information Technology
*         Windows 7, Office 365/2013, (Eclipse- Not required but beneficial)
*         Active Directory maintenance and Exchange 2013
*         PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
*         Client PC connectivity - ethernet, TCP/IP and VPN
*         File server knowledge
*         Experience with imaging and application distribution and Trend desktop security products
*         Strong customer service and troubleshooting skills
*         Ability to communicate technical information, both verbal and written, to a wide range of end-users
*         2 years+ experience working in a Windows environment
Physical Demands and Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

  *   Frequently required to sit; talk and hear; and use fingers.
  *   Regularly required to walk and stand; reach, grasp, and handle.
  *   Occasionally required to lift and/or move up to 25 pounds.
  *   Specific vision abilities required by this job include clear vision at 20 inches or less.
  *   Work performed primarily inside.
  *   The noise level in the work environment is usually moderate.
  *   Pass substance abuse screening.

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