Contract Position of IT Operations Support Analyst in Troy, MI or Bellevue, WA

[Patrick Bailey]

Alumni and recent graduates, reply directly to Rachendra if interested.

From: Rachendra S <rachendra.sr at usgrpinc.com>
Sent: Thursday, July 25, 2019 10:50 AM
To: Patrick Bailey <pmb4 at calvin.edu>
Subject: Contract Position of IT Operations Support Analyst in Troy, MI or Bellevue, WA


Title:                                       IT Operations Support Analyst
Location:                             Troy, MI or Bellevue, WA
Number of Openings:    1
Relevant Years of Experience:   1-4 years

Duration:                             1 year



Job Description:               Tier 1 Operations Support Analyst



Primary Job Functions:

  *   Serve as a Level 1 technical resource for IT Ops support staff
  *   Assist with Ops Support coverage by participating in 24 hours x 365 days support and working in night work shift including weekends
  *   Use software support tools to identify and report issues in a highly complex environment
  *   Perform client impact analysis and document root cause analysis findings in follow up to critical production incidents
  *   Track handling of support incidents through ticketing system, to include detailed resolution notes to support a knowledgebase repository
  *   Support Incident Management practices, following established ticketing, escalation, and notification procedures
  *   Support access setup and code deployment requests in a UNIX/LINUX environment
  *   Work with various stakeholders on a frequent basis to achieve the desired outcomes



Required Skills, Knowledge and Abilities

  *   Relevant IT experience of 1-4 years working in a corporate, technical role
  *   Knowledge of IT Operations and Quality Assurance concepts and tools
  *   Support a wide range of software’s and applications, including COTS products or in-house developed applications
  *   Excellent consultative and communication skills, analytical ability, decisiveness, strong judgment, and the ability to work effectively with all stakeholders
  *   Having worked in a support capacity would be an advantage
  *   Follow established guidelines, standards and procedures to conduct initial fact finding and troubleshooting steps and alerting and escalating to appropriate teams
  *   The ability to learn quickly and apply new knowledge effectively
  *   The ability to multi-task, prioritize, and adapt quickly based on the needs of the department and the organization
  *   The ability to work both independently and as part of a team
  *   Excellent communication skills, both written and verbal, with the ability to effectively communicate to users at all levels
  *   Professional and positive attitude



Must Have Technical Qualifications:

  *   Stong computer usage skills
  *   Experience of both Windows and Unix/Linux environments
  *   Knowledge of UNIX/Linux admin skills and commands
  *   Experience using software tools as PUTTy, Connection Manager/Control,  HP Service Manager, vi Editor, and various OS commands
  *   Knowledge of JBoss FUSE or API will be a plus





Thanks & Regards!

Rachendra

United Software Group Inc..

565 Metro Place South. Suite # 110

Dublin, OH 43017

Phone: 1-614-495-9222 Ext – 649

Fax: 1-866-764-1148

rachendra.sr at usgrpinc.com<mailto:rachendra.sr at usgrpinc.com>

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